PlanTrust Privacy Policy

Last Updated: August 25, 2024

1. Introduction

PlanTrust (“we”, “us”, or “our”) is committed to protecting the privacy and security of our users (“you” or “your”). This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your information when you use our website, software applications, and services (collectively, the “Services”). By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Identity Data: Full name, username or similar identifier, title, company name
  • Contact Data: Email address, telephone numbers, physical address
  • Professional Data: Job title, employer information, professional certifications
  • Financial Data: Payment card details, bank account information (for billing purposes only)

2.2 Usage Data

We collect information on how you use our Services, including:

  • Access times and dates
  • Pages viewed and the time spent on those pages
  • Links clicked and features used
  • User preferences and settings

2.3 Technical Data

We automatically collect certain information when you use our Services:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Time zone setting and location
  • Cookies and other tracking technologies

2.4 Form 5500 and Plan Data

Our Services involve the collection and analysis of Form 5500 data and other pension plan-related information. This may include:

  • Plan identification information
  • Plan sponsor and administrator details
  • Plan financial information
  • Participant data (in aggregate form)

3. How We Collect Your Information

We use different methods to collect data from and about you including:

  • Direct interactions: When you create an account, subscribe to our services, or communicate with us.
  • Automated technologies: As you interact with our Services, we automatically collect Technical Data.
  • Third parties or publicly available sources: We may receive data about you from various third parties and public sources, such as the Department of Labor’s EFAST2 system for Form 5500 data.

4. How We Use Your Information

We use your information for the following purposes:

4.1 Provide and Improve Our Services

  • To deliver our plan benchmarking tool and other services
  • To manage your account and provide you with customer support
  • To perform analysis and develop new features

4.2 Communication

  • To communicate with you about our Services, including updates and new features
  • To respond to your comments, questions, and requests

4.3 Marketing and Promotion

  • To send you marketing communications (with your consent where required by law)
  • To deliver relevant website content and advertisements

4.4 Analytics and Research

  • To analyze usage patterns and trends
  • To conduct market research and data analysis to improve our Services

4.5 Legal and Security

  • To detect, prevent, and address technical issues, security breaches, and fraudulent activities
  • To comply with legal obligations and enforce our terms of service

5. Data Storage and Security

We prioritize the security of your data:

  • Data Storage: We store data securely using Microsoft Azure cloud services, ensuring industry-standard encryption and protection measures.
  • Access Control: We limit access to personal information to authorized employees, agents, contractors, and third parties who have a business need to know.
  • Security Measures: We have implemented appropriate technical and organizational measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.
  • Data Retention: We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who perform services on our behalf (e.g., cloud hosting providers, payment processors).
  • Professional Advisers: Including lawyers, bankers, auditors, and insurers.
  • Regulatory Bodies: Government and regulatory authorities when required by law.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: You can request access to your personal information.
  • Correction: You can request that we correct any information you believe is inaccurate.
  • Erasure: You can request that we erase your personal information in certain circumstances.
  • Restrict Processing: You can request that we restrict the processing of your information in certain circumstances.
  • Data Portability: You can request the transfer of your information to another party.
  • Objection: You can object to our processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

9. Third-Party Links and Services

Our Services may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

10. Children’s Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

PlanTrust
619 Lake Ave, 3rd Fl (Cowerks) Asbury Park, NJ 07712
Email: success@plantrust.com
Phone: (800) 918-7305

13. For California Residents

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). Please see our California Privacy Rights section for more information.

14. For European Economic Area (EEA) Residents

If you are in the EEA, you have rights under the General Data Protection Regulation (GDPR). Please see our GDPR Compliance section for more details.